Frequently Asked Questions



What is is a comprehensive platform for Video Live Streaming. It provides browser-based production software to create live streams from multiple sources and locations. The central piece of software, Studio, is designed to be an editing, compositing and master control tool for your live broadcasts. It really is a television van in your browser!


Do I need a production Team to use

You do not. With you can turn on your webcam, log into the Studio, and very quickly start broadcasting live. However, if you want to produce with a larger production team you can. Just add other users to your Team for a given channel and you can work together. A production team might be used for larger broadcasts, such as a conference or a concert.

Getting started


What is a Channel or a Show?

With your account you will be able to produce one or more channels, depending on your subscription plan.

Think of a channel as your personal TV station. For example, if you embed a channel player on your website, any time you start a Live Show it will be visible on all of these channel players. Your channel can contain either Live Show, recorded Shows or uploaded Shows. They all will be available through the Show Archive, either on your Channel Page or in the player.


How do I start a Live Show?

One way to start a Live Show is via the Studio application. You will find a link to it at the top right of your "My Channel" Page (The big red button that says "Enter Studio"). You can also use our remote control application, the Show Control, to start and stop a Live Show.


What is a conference page?

We offer our Pro and Pro+ Label clients a free micro page. This page provides all the information of your channel - the live video stream, on demand shows, tags etc. We call this site conference page because the template/the structure is optimized for conferences and lectures.

The announced and pre-recorded shows are sorted by date, time, speaker and tags. In addition, there is a search function.

The descriptions of planned and recorded shows are information generated from your Channel. It is advised to announce on your Channel shows with the show creator and to fill the show descriptions out as accurate as possible.

The conference page is optimal for a production with multiple streams and on demand videos. With the conference page your scheduled and pre-recorded shows are clearly presented.

Even if you want to stream several shows live at the same time, the conference page can display all of these. As a white label customer, you have the option to create multiple channels. With multiple channels, you can produce independent productions at the same time. The conference page indicates each channel as a "space", so you can stream different "rooms" at the same time. The viewers can choose via the conference page, which "space" they want to follow.

You can customize the conference page completely with your own banner, logo and colors and also include a twitter feed.


How do I create a conference site?

As a Pro and Pro+ account client, go to "My Account " and then click " Conference Settings". First, you select a desired URL. The URL is made up of + your desired extension. Please note that your requested extension may not available as the URL must be unique.

Next, you can create your conference page by uploading a logo by including a URL to an image. The logo can be a banner with the maximum width of 955 pixels.

Please be sure to link the URL to an imprint. An imprint is a legal requirement for every web page. This could be for example the imprint URL of your website, or the event website.

With the " Twitter Search " you can add all the hashtags that are to be displayed in the Twitter box to your conference page. Please list the hashtags as follows: #maketv OR #broadcast OR #exhibition XY

Under "Available Channels" you will see a list of your channels. As a white label customer, you have the possibility to create multiple channels, so you can produce multiple streams simultaneously. Drag and drop the channels into the column "conference rooms " that you'd like to show on your conference page.

You can also chose different settings. By selecting"Save" you can display your conference page at your chosen URL (

Account & Subscription


What are plans and how do I subscribe? plans, ranging from Basic to Pro+, offer differing amounts of included traffic, storage or channel count as well as varying properties regarding security or advertising capabilities. You can examine them on the "Plans & Pricing" Page. From here you can select a plan. If you are not registered yet, you will first have to register for a Free Account and can then upgrade to the plan of your liking.


How do I pay?

Once you have selected a plan to your liking, the checkout process is handled by our commerce partner Cleverbridge. You can pay for your subscription with common credit cards. German bank account holders can pay via debit as well.


Why was my Credit Card declined?

Our payment partner Cleverbridge displays Credit Card errors as reported by your bank. Sometimes these errors are not very helpful in figuring out what went wrong. In most cases a re-entry of your billing details or even contacting your bank for further details works best. To re-enter your billing information for your ongoing subscription head over to your "My Account" page and click on "Change Payment Information" in the Profile Actions. Now follow along with the instructions on Cleverbridge. Other possible fixes for a declined payment you might consider are:

  • Mismatched address records: The entered information is different from the information on record with your bank.

  • Suspicious charges to your card: Bank are pretty protective of their issued card. Sometimes they are overprotective. If they feel that they have detected suspicious activity on your card they might block further spending. In most cases this is resolved quickly by calling the bank.

  • Try a different card: If nothing else seems to work, you might want to consider using a different credit card.


Where do I find past invoices?

The record of your past invoices can be accessed by visiting your "My Account" Page and clicking on "View Billings" under the Profile Actions Menu. Here you will find PDFs to download.


What are viewer hours?

Viewer hours describe the amount of data traffic used by your broadcasts in a more tangible way than Mega- and Gigabytes. It works like this: If 10 viewers watch your Show for 10 Minutes each, you have consumed 100 viewer hours of traffic. The available plans differ in the amount of
included. In the Pro and Pro+ plans you have the option to go over your included traffic and use additional Viewer Minutes.


What happens once all inclusive Viewer Minutes are used?

If you are on a Basic or Basic+ plan, the available viewer hours will renew at the beginning of the next month of your subscription. On Pro and Pro+ plans you will be able to continue using your channels to stream, as additional viewer hours will be automatically added to your next invoice.


Can I restrict the amount of viewer hours that I use?

Yes you can. If you want to control the amount of viewer hours you can spend each month, for example: to ensure that you’re not paying overages, go to your "My Account Page" and click on "Account Settings". Here you will find a field to restrict your monthly viewer hours. Please note, this feature is only available for Pro and Pro+ plans.


What is Airtime?

Airtime is the time that you spend broadcasting your Live Show. The Free Plan allows you to produce up to 30 Minutes of Airtime each day. All other plans have unlimited Airtime.


Can I cancel my subscription at anytime?

Yes, you can cancel your subscription at any time. Please notice that each subscription lasts for a minimum of one month with a 14-day notice period.


How do I upgrade, downgrade or cancel my Subscription?

Please log in to and head over to the "My Account" Page. Under "My Subscription" you will find information about your current Subscription and the option to change your plan.
Clicking on it will bring you to the Plans & Pricing Page. Your current subscription is highlighted. From here you can choose to upgrade, downgrade or cancel.


How do I cancel my Account?

Please write a short notice to stating that you wish to cancel and we will delete the Account for you. If you'd like to include a reason for the cancel, we would greatly appreciate it.



What is the Studio?

The Studio is your Master Control for Live Streams. You can use it to edit live video inputs from various sources, composite them with on-demand footage, graphics and interactive widgets and control your live broadcast. The Studio also lets you chat with viewers, invite them to join you on-air with their webcam and community with your Team Members.


How do I connect inputs?

Inputs are video streams, broadcasting to your channel. The Studio itself can provide one input. Available are all video and audio sources recognised by your computer and the flash plugin. If your device is not listed in the input selection in the Studio, make sure it is recognised by your system first. You might have to update drivers, connect additional equipment or restart the Studio. If you want to connect more inputs to your Studio you have several options to do so:

  • Use another Studio: You, or a Team Member of your channel, can open another Studio and contribute an additional video/audio input.

  • Use the Online Encoder: On the appropriate channel page you will find the Tools section below the big red "Enter Studio" button. Click on "Start Online Encoder". An additional browser window opens and you will be able to stream an additional video/audio signal to your channel. Just select the desired source and click "Stream to Studio"

  • Use the Mobile Broadcaster: This Smartphone App is available for Android and iOS and provides a great way to gather mobile video over a cellular connection. You can download the Apps in the iTunes and Play Store. ( Links )

  • Use 3rd party encoding software: You can use 3rd party soft- or hardware encoders to stream video/audio to your channel. Most of these packages use the RTMP Streaming protocol and require a URL to work. The URL is accessible from the Tools section on your channel page, within the Studio by clicking on the "Add Input" button or in the footer section by clicking on Outputs. Here you will find some more information about setup and the RTMP streaming URL you will need. Examples of 3rd party encoders are: Adobe Flash Media Live Encoder or the Teradek Cube/Bond Hardware. (Links)

  • Use external A/V hardware: You might want to pre-mix multiple signals via an external hardware mixer first and then connect to the Studio. A great combination is a 3-5 channel A/V Mixer connected to a laptop and equipped with a video capture device and using the Studio or the Flash Media Live Encoder to encode the stream.

Your inputs, once streaming and connected should appear in the Input Section of the Studio. You can drag and drop them into Scenes from there.


What kind of equipment can I connect to

With you can connect audio and video equipment that can be accessed through your computer. Generally, you can use any camera that can connect to your computer via Firewire, HDMI or SDI, or even your webcam. If you are connecting a camera via USB please note that the USB port must be suitable for streaming and not just for transferring video files from the camera to your computer. In some cases, the Flash Plugin might not recognise your equipment. If this is the case then you can try to use Adobe Flash Media Live Encoder to stream a camera signal to your channel. If your computer is not equipped with the needed ports, such as Firewire, HDMI or USB ports, you might have to consider an external video capture device.


I have connected a camera via Firewire, how come it is not recognized?

Your camera might be set to HD, but the HDV Format is not recognized by the Flash Plugin, and therefore can’t be used in this setting in the Studio or the Online Encoder. Please use the Flash Media Online Encoder to encode HDV Video for


What are Scenes and how do I use them?

Scenes are composites of your media. For example, you can use a Scene to combine a Live Stream with an image, text or a pre-recorded video. You can design and arrange these Scenes in preparation for your broadcast and then edit between them. The simplest use of a Scene is to assign a Live Camera to it and select this Scene for Streaming. You can manipulate Objects in a Scene via the Media Editor right beneath it. Here you can change layer order and add effects to control the playback of pre-recorded media.


How do I go live?

In the top row select the camera source you would like to use and drag it into one of the scene slots below. If you want, within the scene slot you can composite the input video with files from your library. You can prepare different scenes and sets this way. Select the scene you want to go live with by clicking on the LIVE button at the lower edge of the Scene. Once you are ready to roll, you can start ( and record ) a live show in the bottom right hand side of the Studio window by clicking on "Start Show". A 10 second countdown starts, and after that the selected scene goes live on every site you embedded the player in.


How can I affect the broadcast quality?

The quality of the stream depends on several factors. Specifically, the equipment you are using and your Internet connection. Consider this:

  • Are you on a dedicated Internet line that is being used specifically for streaming, or are others accessing your line?

  • You should have access to a wired Internet connection (wireless works, but perhaps would be less stable) with upload speeds of 5 Mbps. Slower speeds will work, too, but won’t enable high quality streams. Low quality live streaming can be done with as little as 2 Mbps.

  • We recommend checking your Internet connection with a free online speed test (Speedtest).
    If the upstream is sufficient for your stream, set your encoder to a lower image resolution.
    To encode the stream, we recommend that you use the Adobe Flash Media Encoder ( Adobe Flash Media Encoder ), or our own house media encoder. With the encoder you can set the data rate at which you want to transfer the information stream.

  • For example, if your camera signal is a SD (480p) transfer, we recommend a data rate of roughly 800 kbit / s + 128 kbit / s for sound transmission.

  • If there is stuttering / dropouts in your stream, either the data rate is set too high for your Internet connection, or your computer is not powerful enough to handle the amount of information you are using it for. You might have to adjust the data rate, frame size or frame rate of the encoder.

But, of course, the image quality along the processing pipeline can only be as good as the capturing camera. If you use a webcam the image quality will probably not be as good as when you use higher end camera gear. Most current consumer video equipment produces very nice images at low prices.


How do Viewer Invite, Interactive Widgets and Chat work in the Studio ?

Viewer Invite:
One of the finest features of the Studio is the ability to invite a viewer to submit a video input for your channel. This is great for talk shows, debates or game shows. You will find the "Chat" Tab on the lower left hand side of the Studio, where Viewer Invites and Chat are housed. You will see three panes. The first displays a list of people watching your broadcast. The second and third show the private and public chat respectively. Here you can chat with your audience and get feedback. If you'd like to invite a viewer to become an input to your Studio, just select the viewer from the list and click on "Invite" to the right. This will trigger the invitation process in the viewer's player. Once this 2-step process is completed, a new video stream will appear in your Studio's Inputs section. You can use it in the same way as any other incoming stream.Interactive Widgets: In addition to video, text and graphic elements, you can include Interactive Widgets in your Scenes. Right now offers a Voting Widget, more are to come. With the Voting Widget you can create simple polls amongst your audience. To use a widget in a Scene click on the "Objects" Tab next to the Library. Here you can add a new Object, which could either be a Text Label or the Voting Widget. Once added you can drag it in any Scene and start editing the content. To activate it, click "Start Voting". Now the widget is active for your audience and you should see the votes coming in.
The Studio offers public and private Chat. You can either chat with your whole audience or with specific viewers. This comes in handy if you have invited someone into the Studio and want to communicate directly with that person. Additionally you can choose to use the Talkback functionality. Just hit and hold "Talk" and you will establish a two-way audio connection with the selected viewer.



What is and how do I use the Show Control App?

The Show Control is a remote control for your Studio and Live Show. With it you can comfortably start and stop your shows and recordings from a remote location, without opening up the Studio. You can find the Remote Studio Control on the tools section on the product page (Product page). Click on the button that says "Start Show Control". If you have signals streaming to your channel, they will appear in the source dropdown below the image. After selecting which one to use, you can hit "Start Show" to begin broadcasting. If you start a Show from the Studio and then close the window, the Show will keep on broadcasting. If you want to check on it or stop the Show, the Show Control App is ideal, it's a quick and easy way to control your broadcast.


What is and how do I use the Live Encoder App?

The Live Encoder App is the fastest way to send an additional stream to the Studio. You can find the Online Encoder in the tools section on your channel page. Click on the button that says "Start Live Encoder". You can adjust your input settings, and once the video is displayed to your liking, you can press the "Stream to Studio" button, thus giving you a live broadcast which you can then access from either your Remote Studio Control, or your Studio."


How can I broadcast with the Player?

The most basic way to start broadcasting with is by using the Player. If you have embedded your Channel Player onto your own website and want to quickly start streaming without having to log on to and open the Studio, you should use the Player. It's as easy as this: Make sure you are logged in by clicking "Menu" and "Login". Enter your credentials. A record button will appear next to the chat button. Click on it, select the appropriate video/audio settings and hit "Start Show". Now you started a Show and are broadcasting live.


What is and how do I use the Mobile Broadcaster App?

The Mobile Broadcaster App was designed for streaming on the go. You can use it as an additional input source for the Studio or as a standalone solution. Once you have installed, opened and logged into the app you can adjust the video/audio settings and select the channel you want to use. If you want to stream to the Studio uncheck "Live" and hit "Stream to Studio". If you rather want to go live immediately, without the Studio, leave "Live" checked. Though the Mobile Broadcaster works on cellular connections, it is limited to the available bandwidth at your location. The image quality depends mostly on your phone's camera and your connection. You can find the Mobile Broadcaster App in the iTunes App Store and the Google Play Store respectively for iOS and Android smartphones.



How can I embed the Player on my Site?

On your channel page, beneath the Player, you will find a button labeled "Embed Player on your site". By clicking on it you will open the Embed Configurator. In this configurator you can set color themes, size and toggle some player options, like Autostart and Chat. Once satisfied, click on "Generate Embed Code".


How do I share my Show on Facebook?

Click on "Share on Facebook" beneath the Player, either on your Channel or a Show Page. This triggers the Facebook sharing process. Once you hit "Share Link" the video will be posted to your Facebook Timeline.


How can I deactivate the logo in the Player?

This is possible if you are on the Pro+ Plan. If you head to your Channel Settings you will find, amongst other Pro+ features, the option to "Hide logo".


How can I prevent the Player from automatically starting once my page loads?

In the Embed Configurator you can toggle the "Autostart" property. Once disabled, the Player will not automatically start on your page. Don't forget to set the appropriate setting for colors and size as well, before you click "Generate Embed Code"


How do I protect my player from unwanted access?

For sensitive material Pro+ accounts offer a Secure Mode option. This option removes the conventional embed player, instead a PHP snippet is created which allows for the stream URL and embed code to remain private. The channel will also not appear on the website.

Encoders from other manufacturers


How do I stream to my channel from the Adobe Flash Media Live Encoder?

FMLE needs the RTMP Streaming URL for your channel to connect with it and send video. The URL is accessible from the Tools section on your channel page, within the Studio by clicking on the "Add Input" button or in the footer section by clicking on Outputs. Paste it into the textfield labeled "FMS URL" under "Stream to Flash Media Server". Hit "Connect" and start streaming. The signal is now available in the Studio and Show Control applications.


Can I use the Teradek Cube with

Yes, supports the use of Teradek Encoders. You have to make sure that your Cube runs the latest firmware, as RTMP Streaming is only supported from Version 5.3.0. If you have an earlier firmware installed you can request a RTMP License from Teradek. To connect a Cube with your Channel you will need the RTMP Streaming URL for you Channel. You can find the Streaming URL within the Studio by clicking the "Add Stream" button or under Inputs on your channel page under the Tools section. More information about the Cube can be found on the Teradek Website and in their support forum. See also:


Can I use the Wirecast Software with

Yes, you can stream your mixed signal directly to your channel. You can use it as an additional input to the Studio or use it as is with the Show Control App. To connect, find the menu item "Broadcast Settings" in Wirecast and define "RTMP Flash Server" as a destination. Paste the RTMP Streaming URL for your channel in the textfield labeled "Address". You can find the Streaming URL within the Studio by clicking the "Add Stream" button or under Inputs on your channel page under the Tools section.


What kind of soft- or hardware can I use as an input for my channel?

Generally, you can use any soft- or hardware that is either recognized as a viable source by the Flash Plugin or a supported external encoder (i.e. FMLE). Or your soft- or hardware supports sending its encoded signal to a RTMP Streaming URL. You can find the Streaming URL within the Studio by clicking the "Add Stream" button or under Inputs on your channel page under the Tools section.


Can I use an analog mixer in combination with the Studio?

Yes, analog mixers are compatible with the Studio. Since the mixer’s outputs are analog, you will need to use it in combination with an Encoder such as a TeraDek Cube or a computer with a capture card. That way, the ready mixed signal will become one input in the studio that can then be streamed directly, or on-screen design and other features from the studio can be added.